FAQs

If you have a question and can't find the answer anywhere on our packaging, you may find the information you're looking for here:

Which products are particularly good for a small treat or when you're on the move?

Our Mousse Duets are ideal. European mousse layered on graham crust topped with eye-catching decorations.These exquisite little desserts are defrosted in moments and perfect not only after dinner but also between meals or when you're on the move.

What can I do if I don't want to eat a complete cake all in one go?

The best thing to do is to cut it into portions to suit your needs. To do this, defrost the cake at room temperature shortly. Then cut it with a large knife (preferably a cheese knife) that has been dipped in hot water. Remove as much as you would like to eat and put the rest back into your deep-freeze or icebox ready to enjoy at a later date. To help your portion defrost faster you may like to slice into smaller parts. All of our cream products can easily be eaten as a small dessert, between meals or as a treat to share with family and friends.

Can I visit the Conditorei Coppenrath & Wiese bakery?

Unfortunately, for reasons of food hygiene and quality assurance, we are unable to offer public tours of our bakery. Strict EU food legislation prevents us from showing visitors around.

How is it that your products stay so fresh?

Freshly baked and decorated, our products are immediately sent into a natural, deep-frozen sleep. State-of-the-art spiral freezers chill them down to arctic temperatures in a matter of minutes. That's what gives our frozen desserts their fresh taste – and all without added preservatives. Nowhere in our range will you find artificial colours, flavourings or hydrogenated fats.